Simon’s book provides thorough, effective strategies for enabling effective organizational collaboration and communication to ensure business messages are indeed received. Phil Simon’s latest book, Message Not Received, examines how and why the latest technologies that are intended to radically improve business communication too often obstruct it instead. “Look behind any business failure and you’ll find the lack of communication as a root cause. I highly recommend that everyone in business take Simon’s direction.” -Larry Weber Chairman & CEO of Racepoint Global Author of The Digital Marketer “In today’s business world, communication is more important and easily accessible than ever before-so why are we making it so complicated? In Message Not Received, Phil Simon closely examines why keeping it simple amounts to clear and efficient communication. If you want to make sure your words are actually heard (not just delivered), then you need to read this book.” -Mike Vardy Productivity Strategist Founder of Productivityist Phil Simon provides tremendous insights and practical approaches to improve our communication both in and out of the office. “In a world where disjointed and disorganized communication is the norm, Message Not Received arrives at the perfect time. Simon shows us the path forward with his savvy and practical advice.” -Dorie Clark Adjunct Professor, Duke University Fuqua School of Business Author of Reinventing You
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It's high time to reexamine not only what we say while we're on the clock, but how we say it.Īdditional praise for Message Not Received: Why Business Communication Is Broken and How to Fix It “The message comes through loud and clear in Phil Simon’s smart new book: Today’s workplace is drowning in information overload, bad communication, and missed opportunities. Message Not Received examines how we communicate, use, and often misuse language and technology at work. No theoretical text, Simon takes us on a journey, stopping at progressive companies like Klick Health, Sidecar, and PR 20/20 along the way. In Message Not Received, award-winning author Phil Simon demonstrates how intelligent professionals and organizations are embracing simpler language and new technologies to communicate in a much more straightforward and effective manner.
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Have you ever missed a truly critical e-mail because it was hidden in your never-ending inbox? Have you even been unable to your jobs because key documents languished in someone's inbox or on someone's hard drive? How many software vendors have lost a potential sale because the prospective client couldn't or didn't understand what your company is selling?įortunately, business communication need not suffer from antiquated tools and a commensurate mind-set. Ask yourself how many technical problems could have been solved with a quick phone call and a simple screen-sharing session. Think about how many misunderstandings could have been averted at your organization if two colleagues had simply engaged in a five-minute in-person conversation or videoconference over Skype. If that seems a bit lofty and abstract, then consider the following real-world scenarios. At a minimum, communication breakdowns are directly responsible for myriad inefficiencies, duplicate efforts, ineffectual campaigns, project failures, largely avoidable gaffes, internal political squabbles, and forgone business opportunities. At the same time, though, it cannot be overstated. What's the net effect of this near-pervasive failure to effectively communicate while at work? The precise monetary figure is impossible to quantify. In the process, they actively resist new, powerful, and truly collaborative tools specifically designed to make people work and communicate better. Aside from using confusing language, many corporate folks depend almost exclusively on a single communications vehicle: e-mail. If bad business communication is a disease, the prevalence of hackneyed and utterly meaningless terms is just one of its major causes. In other words, they talk without speaking. They ignore their audiences, oblivious to the context of their words.
They constantly invent new tech-laden words, bastardize others, and turn nouns into verbs. (Maybe you're even one of them and don't realize it.) These are the folks who regularly rely upon obscure acronyms, technobabble, jargon, and buzzwords when plain English would suffice just fine. Some think that they're speaking and writing effectively when they drop ostensibly sophisticated terms like paradigm shift, synergy, net-net, form factor, and optics. Far too many executives, salespeople, consultants, and everyday employees suck at communicating. George Bernard Shaw once famously said, "The single biggest problem in communication is the illusion that it has taken place."Īlthough he died in 1950, Shaw's words live on, especially in the business world.
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